Personal Service

On call, responding to emergencies; online, reinforcing your know-how 

When you need help with critical issues, you want to talk to an expert who knows all about your organization and the way your system was customized. In those instances, nothing but a phone conversation will suffice. Our Support team is committed, therefore, to delivering excellent and timely phone support - we're there when you need us most.

For those other, less time-sensitive questions and issues, take a look at our other resources. You might just be pleasantly surprised that you can find your answers and get back up and running in a matter of minutes. Our goal is to offer the most personal support service in the industry.

Our internet-based resources are available 24/7/365, wherever you are. 

• Log into the Client Access Portal to request support, and review open case tickets. (You'll also find a smaller version of the Knowledge Base here, which includes SAM iLinc sessions, and issues reports.)
• Log into the IT Portal to download software updates and to search the primary Knowledge Base. 

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Dedicated Support Experts

Each of our clients is assigned to a Service Account Manager, who has primary responsibility for that client once they are actively using the system. Think about it - every time you need help, you'll work with one person. And because your SAM will have a much more in-depth understanding of what you do and how you do it, they are better prepared to help you avoid problems before they even occur.

That's just the day-to-day support.

Your SAM will also guide you through those annual processes that can keep you in the office late at night - preparing quarterly and end-of-year reports, generating W-2s and 1099s, and of course, closing one year's books to begin a new fiscal year. We begin to send our clients documentation, checklists and to offer training months in advance of those crazy seasonal workloads. Don't worry, we'll get you though it with minimal fuss and bother!

It's one way we've changed the game.