Target of Peak Performance™

Enduring Relationships

Servicing an Enduring Relationship
By operating in a dynamic environment, your need for Support Services is continually changing. Our service offerings allow your staff to get the most from your UniFund system year after year. We go far beyond traditional “help desk” service by anticipating your challenges and providing a wide array of online training, support, and information sharing.

Your dedicated UniFund Service Account Manager knows all about your organization and reporting responsibilities. Your SAM can be reached by phone, personal cell phone, email, and communication through our eService Center. Our service philosophy is focused on forming an enduring relationship that provides you with the support you need, whenever you need it.

Online Support Resources
Our extensive online eServiceCenter resources are perfect complements to our dedicated support resources. Unlike a telephone support conversation, online resources can be referenced repeatedly, quickly, and efficiently, beyond 8 a.m. to 5 p.m. Log on with a secure password to:

• register a comment, or request an enhancement to your software
• update your user profile (change your password, update your email address)
• ask a question, request assistance
• search our ever-expanding knowledge base for solutions
• view a training session
• attend an online seminar offered by your dedicated support expert

Contact us to learn more about reaching your Target of Peak Performance.