Support Services

eServiceCenter Delivers Online Support
Our extensive online eServiceCenter resources are perfect complements to our dedicated support resources. Unlike a telephone support conversation, online resources can be referenced repeatedly, quickly, and efficiently, beyond 8 a.m. to 5 p.m. Log on with a secure password to register a comment, update your user profile, ask a question, search our ever-expanding Knowledge Base for solutions, view a training session, or attend an online seminar offered by your dedicated support expert.

The UniFund Knowledge Base
Search our Knowledge Base for the latest product announcements, no matter which UniFund application you are using. You will find solutions, tips, and valuable background information. Use the handy Search feature to find the information you need.

Hot Topics – Important Hot Topic items are displayed on the Welcome page of the Knowledge Base. Your question may be answered here, without your having to go any further.

Seasonal Information – Some processes need your attention just once a year. The Knowledge Base is the best place to find updated resources for fiscal rollover tasks and calendar year-end processes (W-2s and 1099s).

Training Center – Drop in to our online Training Center to expand your knowledge of our software programs.

Meeting Express – Join a meeting in the Meeting and Training Center. Your dedicated support representative offers regular open forum meetings and training sessions via iLinc. You may also want to show your representative a problem you have experienced. With iLinc, they can log in and investigate.

It’s like we are sitting next to you, working with your data.

Solutions Express – Check in here to find new documentation and white papers that address common situations: budgeting, corrective pays, retirement reporting, annual reports, and much more.

Learning Express – Sit back, relax, and watch a video to learn about processes in your software. These presentations are downloadable, to review again and again or to distribute to anyone in your office who needs to watch.

Download Center
UniFund is constantly addressing program changes, adding enhancements suggested by our users, and introducing new functionality. Download regular updates and supporting documentation directly (and securely) to your server. You will never have to wait for a CD update by mail.

Upload Center
There may be times when, in order to help you resolve a problem you are experiencing, we need to work with a current version of your live data. Our Upload Center allows you to backup and securely ship.