Support Services

Software and IT Support Services Overview

Software Support Services
On call, responding to emergencies; online, reinforcing your know-how

When your support need is intense, you want to talk to an expert who knows all about your organization and the way the system was customized. In those instances, nothing other than a phone conversation will suffice.

In many other situations, however, the ability to reinforce your knowledge about how something is designed to work is often more richly achieved though online resources. UniFund provides both levels of services, with the goal of offering the most intimate support service in the industry.

Our internet-based eServiceCenter provides additional depth to our support services. Using secure passwords, clients log in to eServiceCenter to register comments or explain problems, download the latest version of software programs, ask questions, search the knowledge base, review history of prior support calls and related solutions, view trainings sessions, attend on-line seminars, or meet with dedicated support experts to demonstrate problems and observe recommended solutions. eServiceCenter is the perfect modern-day ‘24/7’solution for supporting UniFund’s feature-rich software solutions. More about eServiceCenter.

Dedicated Support Expert
We eliminated the telephone support lottery system a long time ago when we realized that clients want a more personalized support experience, especially for emergencies. With emergency-level needs a high priority, but lower in frequency, we realized that we could move to a dedicated service by matching up each of our support representatives to specific clients.

Keeping the client/staff ratios small allows us to respond quickly to your needs. We develop a much closer relationship with each client, so much so that we often are able to anticipate problems before they occur.

Flexible IT Support Services
Office technology networks — servers, workstations, communication components, printers, and operating system software — make up the backbone of your information system.

UniFund can help keep your system up and running and operating at peak performance. A variety of services are available, from preventative maintenance all the way to a more comprehensive 12-point program.

• Install BudgetSense and RevenueSense program updates
• Install network operating system updates and patches
• Assess hardware performance and recommend improvements
• Scan and analyze disk utilization
• Check system configurations and documentation updates
• Test integrity of system backups
• Maintain user account and log information
• Oversee and manage temporary and Internet files
• Maintain anti-virus protection and download latest updates
• Review and confirm printer setup requirements
• Maintain workstation terminal services
• Review, analyze, and maintain event logs

Finely tuned networks function flawlessly and offer minimal interruption to your workflows, processes, and production responsibilities. You simply can’t afford to miss a payroll.